A recent Harvard Business Review (HBR) Blog entry is questioning “How being filmed changes employee behavior.”
HBR, known for its robust and brutal analysis of business, notes how the public is petitioning the White House, and local governments, to “require all state, county, and local police to wear a camera” to curb misconduct.
One study shows that when officers wore cameras, every physical contact was initiated by a member of the public, while 24% of physical contact was initiated by officers when they weren’t wearing the cameras.
Most of the public expects cameras to remove biases from police behavior, but research shows that may not necessarily be where the benefits of cameras truly lie.
HBR suggests, “So perhaps the real upside of surveillance is the potential to spot and reward good work, not to deter bad conduct.”
Coca-Cola’s prolific video illustrates the positive impact that video surveillance can have.
So, does video surveillance provide a return on investment, by increasing employee productivity rather than just a reduction in risk?
If used for positive reinforcement, “Yes. It Can.”
However, technology, including video surveillance, can only amplify an organizations culture.
Feel free to explore more about this with us at CSi.
Those that know me, will tell you I can always find a way to bring some philosophy into a conversation.