Our "Circle of Core Values" State Our Beliefs and Drive Our Behavior. Measure Us by Them.
Our focus is always
- We always deliver a superior customer experience. We truly appreciate your business.
- Kindness works. A smile, a friendly attitude is the best foundation for any relationship. We focus on long-term relationships.
- We operate with a sense of urgency, responding promptly to requests and inquiries.
- We are authorities in our field and proactive in our conversations and recommendations.
- Every contact, service call, proposal, email, alert, and follow-up matters and should deliver genuine value.
We deliver on our promises
– no matter how difficult.
- We Make it Happen.
- We look to build trust and always honor our commitments.
- We do what is best for the customer – our reputation for integrity is one of our most valuable assets.
- We take the time to do what is right – the first time. The goal is to get things “right,” not simply to get things done.
- We choose our attitude.
We forge lasting relationships
built on respect.
- We understand that respect is earned.
- We work from the assumption that people are good, fair and honest.
- We approach others from a perspective of trust – trust begets more trust.
- We respect others’ time by being punctual.
- We take the high road in all interactions.
Our success comes
- We create win-win solutions – thinking from others’ perspectives.
- We are solution-oriented rather than problem-oriented (finding solutions, not dwelling on problems).
- We communicate to be understood – making it easy to understand the message.
- We demonstrate a commitment to the success of others, providing rigorous support of each other when necessary.
We take direct action;
we create our destiny.
- We create mutually understood and clear expectations. Situations are judged not by what happens, but by how they compare to what we expected to happen.
- We take responsibility for failures and successes.
- We are a source of acknowledgment and appreciation.
- We actively plan ahead.
- We listen generously without judgment.
Our workmanship sets us
apart from the rest.
- We regard everything we touch as a personal statement bearing our signature.
- Documents are accurate – free of errors and sloppiness.
- We prepare for meetings and are well organized.
- We greet people properly.
- We follow-up on everything – it ensures accountability.
- Our appearance makes a statement about the pride we take in our performance.